Shipping policy

At Hempire Tea, we aim to deliver your products safely, efficiently, and transparently. Please read this policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
You will receive a confirmation email once your order has been processed.

2. Shipping Destinations

We ship to the Netherlands and EU countries.
International shipping outside the EU may be available; please contact us for details.

3. Free Shipping

We offer free shipping on all orders over €100.
Orders below this amount will be shipped using our standard carriers, and shipping fees will be calculated at checkout.

4. Delivery Times

Delivery times vary by destination and carrier.
Orders within the Netherlands typically arrive within 2–5 business days.
EU orders generally arrive within 3–10 business days.
Delivery times are estimates and may be affected by carrier delays, customs, or unforeseen circumstances.

5. Tracking

6. Customs & Import Duties

For orders shipped outside the Netherlands, customers are responsible for any customs fees, import duties, or taxes imposed by their country.
Hempire Tea is not responsible for delays or extra charges caused by customs.

7. Shipping Restrictions

Due to hygiene and safety regulations, we cannot ship opened or partially used products.
Tea products must remain in original, sealed packaging during shipment.

8. Lost or Damaged Packages

We carefully package all orders to ensure safe delivery.
If your order is lost or damaged during transit, please contact us within 48 hours of expected delivery with photos if damaged.
We will investigate with the carrier and arrange a replacement or refund where applicable.

9. Contact

For shipping-related questions or issues, please contact:

info@hempiretea.com

Zanzibarstraat 14

1339RR, Almere
The Netherlands